Resolved -
This incident has been resolved.
Apr 21, 21:07 UTC
Update -
All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC (03:19am - 12:25pm ET)on Apr 21 may be impacted - please reach out to support@herondata.io if you would like these submissions reprocessed
Apr 21, 20:21 UTC
Monitoring -
We are currently re-processing submissions that were stuck.
Apr 21, 18:50 UTC
Identified -
We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.
Apr 21, 18:00 UTC