We have addressed the disruption, and the Heron platform is available again.

Performance is resuming as normal but you can expect:
• Temporarily slower processing times
• Potential failed background check runs (US) and Companies House enricher runs (UK)- these will be retried

All new incoming submissions are ingested as normal.
For submissions during time of disruption (ET: Nov 5 7PM - Nov 6 10AM, GMT: Nov 6 12AM - Nov 6 3PM)

• Email submissions are being processed right now

• API submissions will need to be retried - we recommend doing this in batches