Google cloud outage

Resolved·Degraded performance

This issue is now resolved.

All API error and latency are now back to normal levels

For any questions, please contact support@herondata.io.

Tue, Oct 20, 2026, 10:43 AM

(1 week ago)

Affected components

Oct 20, 2026, 08:42 AM

10:43 AM

API

Application Form Parsing

Bank Statement Parsing

Transaction Categorization

Enrichments (Industry, Courts, Credit, ..)

Sync to CRM

Decision Intake (Broker)

Funder matching (Broker)

Submit to funder (Broker)

Updates

Resolved

This issue is now resolved.

All API error and latency are now back to normal levels

For any questions, please contact support@herondata.io.

Tue, Oct 20, 2026, 10:43 AM

Monitoring

API error rate currently back down to normal levels and latency also back to normal levels.

Team is continuing to monitor

Tue, Oct 20, 2026, 09:55 AM(47 minutes earlier)

Monitoring

We are experiencing elevated error rates and latency as caused by a downstream google cloud outage.

API customers will be receiving additional 5xx status codes and should re-try requests.

Workflow processing currently has elevated latency but no failures.

Tue, Oct 20, 2026, 08:42 AM(1 hour earlier)