This issue is now resolved.
Submissions between 10:15-11:15 ET / 15:15 - 16:15 UTC were affected.
All affected submissions have been rerun.
For any questions, please contact support@herondata.io.
Resolved
This issue is now resolved.
Submissions between 10:15-11:15 ET / 15:15 - 16:15 UTC were affected.
All affected submissions have been rerun.
For any questions, please contact support@herondata.io.
Identified
We have identified the issue causing the outage with submission processing
We have implemented a fix and will reprocess any affected submissions. We estimate this to be completed by 12:00 ET / 17:00 UTC.
Investigating
We are experiencing an outage caused by one of our external vendors affecting submission processing.
This is causing temporary failures / some submissions missing partial results
This issue started at 10:15 ET / 15:15 UTC.
We are investigating and working on resolving this with highest priority.
