We had an issue where our asynchronous processing capability was compromised by an infinite looping async task from a new feature launch. The root cause is now understood, and a fix is planned. For now the feature is disabled across Heron platform
Posted Jul 16, 2025 - 00:11 UTC
Update
We have remediated the issue and all new submissions will process normally. We are recovering on older submissions that were created during the outage
Posted Jul 15, 2025 - 23:58 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 15, 2025 - 23:47 UTC
Identified
The issue has been identified and a fix is being implemented.